Frequently Asked Questions
Are your services limited due to COVID-19 Restrictions?
Our facilities will be open in line with government directives. We will continue to keep up to date with all information on scheduled opening times and will react to this information to keep both our employees and guests safe.
We will be limiting the amount of guest amenities in guest rooms to ensure we are adhering to our strict cleaning and sanitising policies; this will also include in room servicing. Our staff will only service a room if the guest has vacated prior to the time the cleaning is due to take place. We will also limit our contact time in each room during a multi night stay. We are also happy to supply fresh towels and toiletries should you wish to have a contactless stay.
We will be screening all guests on check-in for their temperature, this is for the guests and our teams health and safety, if a guest is showing to have a high temperature then they will not be permitted to check-in to the hotel. All guests must co-operate with this guideline, if they will not adhere to this policy then they will be refused check-in.
Please view more here.
Can I stay in your hotel if I have flown in from a country not on the Green List issued by Irish Government?
No, only customers flying in from a country listed on the Green List issued by Irish Government are allowed to check into the hotel. Customers arriving from countries not listed are required to quarantine for 14 days and unfortunately this is not a service we provide. The reservation of guests who have flown in from a country not on the list OR display a high temperature will be cancelled and the cancellation fee will be waived.
Why book direct via www.diamondcoast.ie?
Diamond Coast Hotel is known for it's personal welcoming service, great food, super location and spacious bedrooms. Whether you are visiting the area on business, celebrating a special occasion or taking a well deserved break, you will find we have something for everyone. Top reasons to book direct on www.diamondcoast.ie:
SAVE – rooms on our direct website are ALWAYS €10 cheaper than on anywhere else online
NO HIDDEN COSTS - no booking fees or credit card charges
SAFE & SECURE - safe booking process and instant booking confirmation
PERSONAL TOUCH & flexibility if you need to change your reservation
EXCLUSIVE SPECIAL OFFERS - choose from a wide range of packages available only on www.diamondcoast.ie
BOOK NOW, PAY AT THE HOTEL - feel comfortable knowing that if booking a standard room rate, no money shall be withdrawn from your account upon booking; payment is concluded directly at the hotel. No deposit is necessary and credit card details are simply required to act as a guarantee for your room. A pre-authorization of the credit card may be taken simply to verify validity of card. Please note this excludes Advance Purchase rates.
What time is check-in/check-out?
Check-in is from 4pm and check-out before 12 noon.
Is it possible to arrange a late check out?
Late check-out is subject to availability and a small fee. Please contact the hotel directly to enquire about a late check-out.
What time is breakfast served?
Breakfast is served Monday to Friday 7.30am-10.30am and on weekends 7.30am-11.00am. See our Breakfast Menu here!
Do you have family rooms?
Yes, our new family rooms can now accommodate familes of up to 8 people. View more here.
Is there a swimming pool/leisure centre at the hotel?
There is no swimming pool or a leisure centre at the hotel, however Ennniscrone’s very own Water Point Aqua Park is less than a 5 minute drive away. Water Point offers something for everyone - indoor heated pool with 65-metre flume waterslide & Separate children’s pool, state of the art gym, jacuzzi, sauna and steam room and much much more.
Is there a restaurant/bar at the hotel?
The Diamond Coast Hotel offers a great selection of dining options available during your visit. From formal dining in our superb Coral Restaurant providing excellent cuisine accompanied by a sumptuous wine selection, to a more casual meal in our Stir Bistro, there is always something available to cater to your specific taste. The hotel is also home to the beautiful Inishaven Bar where you can enjoy a relaxed pint with an excellent selection of snacks.
Is parking available?
Yes, ample parking is available at the hotel and is free of charge for all customers
Are the rooms air conditioned?
No, the rooms are not air conditioned
How far is the hotel from Enniscrone Beach?
The spectacular Blue Flag Enniscrone Beach is just a few minute walk from the hotel
How far is the hotel from Ballina/Sligo town?
Ballina town is a 10 minute drive and Sligo town 40 minute drive from the Diamond Coast Hotel
When is your kids club operating?
Our Little Diamonds Kids Club is open on certain evenings, weekends and during school holidays. The opening times are subject to change, please check with the hotel at the time of booking.
I am driving to the hotel, where is the hotel exactly?
We are located beside the golf club just outside Enniscrone village on the Ballina Road.
GPS: N +54 12' 17.21" W -9 6' 10.78
Eircode F26 E9F9
Does the hotel have internet access?
Yes, wireless internet is available throughout the hotel
Do you have family rooms?
Diamond Coast Hotel is known to offer the largest family rooms in the Northwest! Our recently refurbished family rooms vary in size with the largest one being able accommodate a family of up to 8 people, and still have plenty of room for your luggage.
Are baby cots available for children?
Yes, baby cots are available free of charge. Should you wish to arrange a baby cot in advance of your arrival, please contact the hotel on +353 (0)96 26000 or firstname.lastname@example.org
Does the hotel provide international adaptors?
Limited amount of adaptors is available from reception, please note that the availability of international adaptors is not guaranteed.
What is there to do in the area?
Does the hotel have any wheelchair accessible rooms?
Yes, the hotel does have wheelchair accessible rooms. Please specify your requirement at the time of booking
I have a special request, who do I speak to?
Please contact the hotel directly on +353 (0)96 26000 or email@example.com
Can I arrange for amenities or gifts to be placed in the room?
Yes, we are more than happy to assist you in placing gifts to the room. Enhancements such as wine or a bouquet of flowers can be arranged at the time of booking when making your reservation on www.diamondcoast.ie. With any other request, or if your reservation is already made, please contact us on 096 26000 and ask for Grainne or email firstname.lastname@example.org and Grainne will arrange it for you.
How do I provide feedback about my recent stay?
Customer feedback is extremely important to us and we would be happy to hear from you. Please contact Catherine on email@example.com
Is smoking permitted?
All rooms at Diamond Coast Hotel are strictly non-smoking
Is there a hairdresser on site?
No, there is no hairdresser on site but we would recommend the nearby Velvet Hair Lounge Enniscrone, to enquire about availability please contact them on +353 (0)96 36477
How do I make a group booking?
With any group booking enquiry please contact Grainne on firstname.lastname@example.org
I would like to enquire about weddings, who do I contact?
With any wedding enquiry, please contact Mary Clarke our wedding co-ordinator on email@example.com
I would like to enquire about functions, who do I contact?
With any enquiry related to functions please contact Mary Clarke our wedding co-ordinator on firstname.lastname@example.org