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Covid-19 Safety Measures

Thank you for considering The Diamond Coast Hotel for your stay. We want to assure you that your safety and wellness are of utmost importance to us. To ensure we continue to operate to the best standards, we are following the guidance and procedures recommended by the World Health Organisation (WHO) and the Irish Health Service Executive (HSE).

Our facilities will be open in line with government directives. We will continue to keep up to date with all information on scheduled opening times and will react to this information to keep both our employees and guests safe.

We will be limiting the amount of guest amenities in guest rooms to ensure we are adhering to our strict cleaning and sanitising policies; this will also include in room servicing. Our staff will only service a room if the guest has vacated prior to the time the cleaning is due to take place. We will also limit our contact time in each room during a multi night stay. We are also happy to supply fresh towels and toiletries should you wish to have a contactless stay.

We will be screening all guests on check-in for their temperature, this is for the guests and our teams health and safety, if a guest is showing to have a high temperature then they will not be permitted to check-in to the hotel. All guests must co-operate with this guideline, if they will not adhere to this policy then they will be refused check-in.

Please also note that only customers flying in from a country listed on the Green List issued by Irish Government are allowed to check into the hotel.  

Please see the Green List countries below:

✓ Cyprus
✓ Estonia
✓ Finland
✓ Gibraltar
✓ Greece
✓ Greenland
✓ Hungary
✓ Italy
✓ Latvia
✓ Lithuania
✓ Malta
✓ Norway
✓ Monaco
✓ San Marino
✓ Slovakia
This list will be updated in line with the government's updates.

Customers arriving from countries not listed are required to quarantine for 14 days and unfortunately this is not a service we provide. The reservation of guests who have flown in from a country not on the list OR display a high temperature will be cancelled and the cancellation fee will be waived.

Adding to our already rigorous standards of health and safety, Coronavirus/Covid 19 specific measures, with enhanced procedures and training have been introduced, all of which are aimed at ensuring our staff and guests are protected and are listed below:

* Introduced signage, protective screens and other measures to protect both our staff and customers
* Introduced social distancing throughout the public areas, removing furniture where necessary to ensure adequate spacing for our guests and staff
* Introduced sanitiser stations in the public areas and we encourage all our guests to wash their hands regularly   
* Enhanced our cleaning protocols to include additional sanitation and cleaning routines
* Our cleaning standards in bedrooms have been enhanced and staff have been trained to be extra diligent ensuring surfaces are being sanitised fully including door knobs, handles, light switches, telephone, TV remote, hair dryer and taps
* All windows in the bedrooms will be opened for full airing throughout the day
* In public areas, door handles/ handrails, door knobs, elevator switches and all high touch surfaces are being attended to on a regular basis
* Ongoing training is being carried out so as to ensure any new standards recommended are introduced immediately

Should you wish to change an existing booking, make a reservation now or if  have any questions, we are here to help, please contact us on info@diamondcoast.ie

We will also have some extra special offers to look forward to and if you would like to be included in our mailing list please let us know or sign up here

As always, we offer hassle-free booking and ease of communication with our team when you book direct on our websites. We remain committed to offering you flexible booking options to ensure responsible and safe travel. We thank you for your continued support. We look forward to continuing to welcome you all to the hotel and committing to the highest level of safety around this issue.

Should you have any queries or concerns please do not hesitate to contact us!

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